American Eagle, Best Buy, Sephora and others are making sweeping changes for pandemic-era shopping – The

By Jeff Baker, posted on May 26, 2020

Retailers that spent years trying to get customers to linger are reimagining their stores for a grab-and-go future to make shopping faster, easier and safer amid long-term shifts in consumer expectations and habits.


Success in retail is now more than ever omni-channel. The in-store experience will become more special, less “commodity” and will involve less inventory, more “showrooming” and personal attention.

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