Top Five Customer Experience Trends in Banking for 2022

By Jeff Baker, posted on February 21, 2022

“Serving specific community niches, better integrating data and striking the right balance between digital and human service are among the strategic routes that take CX from being a synonym for good service to a true competitive differentiator.” If customer experience is not at the top of your list, it should be: Here then is a compilation of five customer experience trends banks and credit unions need to be prepared for in 2022, including more community involvement and personalization, and human connection. Read more.

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